Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is click the Help button, which is present on each page. A pop-up menu will show up. It includes detailed info about all the operations that you can carry out on the page in question. Each pop-up window shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich array of how-to videos explaining how to use our Control Panel. They’re made for those of you who want to see how things are being done instead of just reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step educational videos.


If you can’t discover the answer you need, have a gaze at our comprehensive FAQ database, which includes questions asked by actual persons and provides practical solutions. We regulary update our Frequently Asked Questions section with new articles in order to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can’t find the answer you are looking for in the Frequently Asked Questions section either, you can get in touch with our great team of technical support engineers available 24-7 and eager to help you with any issue. Each support ticket you submit will be responded to within sixty minutes (the average trouble ticket response time is just 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

AUS Toll Free Phone: +1300 503 793
International: +61 478 177 747

Sales Lines Working Hours:
Monday to Friday:
7.00 AM – 4.00 PM WA/AU
08.30 AM – 05.30 PM SA/AU
09.00 AM – 06.00 PM EST/AU

email: [email protected]

Online Contact Form

Check your server status
To check the status of your server if you think there is a problem, please go to: